Perfect local support

From the item cockpit to web shop integration

unitop ERP Multichannel is integrated ERP software that fully covers industry-specific requirements - tailored to the needs of your small or medium-sized business. It ensures that there is a perfect synthesis of all business processes across all sites, businesses and countries and that internal and external communication works properly. It is based on a scope of services that is more extensive than with any comparable solution. See the excerpt below:

Item cockpit

You have quick and easy access to all relevant information for an item in the item cockpit of your software - this includes offers, orders, purchase orders, scheduling data, item references and much more. Would you like to visualise your items with photos? You can do this easily using the drag & drop function.

Interface for ATLAS

Just a few clicks of the mouse provide clarity in terms of customs regulations as you submit export applications electronically to the customs authorities via the ATLAS interface. You receive an immediate response regarding export approvals or rejections thanks to the online connection.

Job control and planning table

With the control console in unitop ERP Multichannel you can allocate available stock to open orders or specifically cancel outstanding balances. The availability of individual orders including positions is clearly mapped in your multichannel software using a traffic light system. Orders can be released manually or automatically via a delivery proposal.

Change logging

unitop ERP Multichannel stores all the changes requested by the user and ensures that they are immediately comprehensible in the record: it saves the original value of the modified data field as well as the date of the change and the name of the operator. A large number of our customers use it to document the processing of master data relating to items, customers and suppliers but also for sales and purchasing documents, etc.

Batch / serial number management

Quality management and the traceability of items in a convenient manner! With unitop ERP Multichannel you can seamlessly track all movements in your multichannel software using batch or serial numbers - from goods receipt through to goods issue.

Document management (DMS)

Substantially reduce your employees' search times by using document management in your ERP software for the transaction-based storage of internal and external documents, such as e-mails, incoming mail, complaint documents, drawing or even order information. You can also provide information quickly and systematically in the event of any queries.

EDI – Connection of business partners

Exchange data with your business partners in EDIFACT format. You can perform the mapping between the Microsoft Dynamics NAV user data and the data exchange tables yourself

Substitute or cross-selling items

unitop ERP Multichannel proposes alternatives to the user when selecting items. If the article is a discontinued item, this is automatically replaced or a replacement item is proposed, if desired. In addition, cross-selling items are identified in the ERP software based on historical sales and stored with the item.

Flexible reporting

unitop accesses a central database: providing the best conditions for your reporting and hundreds of standard reports for Microsoft Dynamics NAV. In addition, you can display your evaluations in Excel at the touch of a button - or even subscribe to SQL Reporting. If you would also like to integrate data from external sources into your evaluations, then opt for Business Intelligence. With this spectrum of services unitop ensures that the desired information is available to all employees in a timely and transparent manner.

Campaign and advertising media management

It is quick and easy to create a campaign. In general, these are seasonal promotions that can be controlled via the software. The user can decide separately which items are to be used for each individual campaign. The contacts are selected based on freely definable criteria. In addition, you can define which items are valid for each campaign. Prices and discounts per item and campaign can be defined separately in your multichannel software.

Catalog shipping

The shipping of catalogues is organised quickly and easily in unitop ERP Multi-channel via so-called segments. Your multichannel software logs both the customers and the items included in the catalog as well as the percentage placement. This data is available to measure the success of the campaigns at a later date.

Logistic provider connections

unitop ERP Multichannel integrates almost all well-known delivery agents. This means that you do not need any other interfaces to the delivery agent's software. From label printing and end of day procedures through to automatic shipping notifications - everything is integrated into your ERP software. It supports the following service providers, amongst others:

  • Deutsche Post / DHL
  • UPS
  • DPD
  • GLS
  • TNT
  • Hermes
Contact cockpit

Essential for multichannel sales: you have all information about prospective customers, customers and suppliers at a glance on one screen in the contact cockpit - from contact details for all contacts, completed tasks, open transactions (orders, complaints, e-mails, phone messages) through to unpaid invoices.

Warehouse management system (WMS) / warehouse management software

Support all standard processes in your business via the warehouse management system (WMS): from goods receipt, warehousing and picking through to goods issue. The WMS supplements the scope of standard functions in the warehouse domain and offers an almost unlimited database to enhance all processes within a warehouse. This aim is to focus on the simplicity, transparency, flexibility, integration, speed and other advantages of Microsoft Dynamics NAV in multi-channel trade.

Metal prices and alloy surcharges

Fair prices are a factor of your business success. As the market price for metals and alloys fluctuates virtually every day, you can define up-to-the-minute prices in your ERP software, which are then included automatically in your prices.

Modern warehouse technologies

Optimise your warehouse! With ERP Multichannel you can use state-of-the-art technologies, for example, to support picking, warehousing, the relocation of items or your stock, thus keeping processes transparent and your goods flowing smoothly. We use the following technologies today: 

  • Truck guidance systems
  • Mobile data acquisition systems
  • Pick by voice
  • Pick/put by light
Time & attendance recording

You can record the working hours of your employees with the time & attendance recording in your software for multichannel trade. There may also be good reasons to only permit access to certain areas of the business. The time & attendance recording makes this all possible - using chips or ID cards that are read at the entry and exit areas of your business.


You offer your customers a service that they can call upon after purchasing your products? Then you can manage a wide variety of services, such as repairs, the replacement of parts or regular maintenance with unitop - your software for multichannel trade. You always have an overview of warranty periods, servicing, replacement deliveries, etc.

Interfaces for online shops

Web shops and online marketplaces can be connected to multichannel software via standard interfaces or operated directly from Microsoft Dynamics NAV. You can maintain the entire setup and logic of a web shop and online marketplace in Microsoft Dynamics NAV. Our customers already use standard interfaces for the following web shops and marketplaces:

  • Web shops (Magento, Intershop, xt:commerce, Shopware and many more)
  • eBay
  • Amazon
  • Independent online shops, integrated into unitop ERP Mail Order

unitop ERP Multichannel also supports the connection to payment providers, such as PayPal, Saferpay, Wirecard, etc.


Workflow makes your work routines more efficient, especially when several employees are involved - from the checking of incoming invoices and complaints through to the maintenance of item master data. You can always be sure that the defined tasks are completed on schedule in the correct order. Your employees automatically receive notification. Workflow provides valuable services, especially for time-critical processes or approval procedures.

We support you with the IT infrastructure and the IT project management

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Phone: +49 2151 349-1151
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