The expanding e-commerce has become one of the most important drivers in our economy. Current forecasts assume that this trend will keep up and that growth will continue to increase rapidly. This development leads to a lot of new challenges, especially for start-ups, small and medium-sized businesses and multichannel service providers. For instance, the distribution channels offered need to be reconsidered, especially in terms of delivery fees for parcel shipment and returned items. Another factor is the market power of the giants of the e-commerce sector like Amazon or Zalando. Only businesses with optimized processes can remain competitive and meet the challenging requirements of the customers.
The ERP software for e-commerce and multichannel trade
Break new ground – optimize your success with unitop ERP Multichannel
Digitalization and automation of business processes
Digitalization and automation of all processes in a business form the base for a successful future and for using advantages in competition. Centralizing all data in one system is especially important in e-commerce to prevent additional effort caused by dual data administration. The best tool for data centralization is an ERP system.
An ERP system not only enables you to centralize internal information from financial accounting to enterprise resource planning, but also offers interfaces to online shops, marketplaces, distributors, and banks that enable integration and central management of external data.
unitop ERP Multichannel: your ERP software solution for e-commerce and multichannel trade
unitop ERP Multichannel provides you with a central data management. All sales channels access the same database, whether it is your online shop or the marketplaces that you use (e. g. Amazon and eBay). You always have access to current information from anywhere in the world. At the push of a button, all important business data is available to you at a glance which greatly increases the transparency of your business. Our sophisticated, integrated customer relationship management (CRM) helps you register your customers’ needs and fulfil their expectations. Benefit from the comprehensive possibilities of unitop ERP Multichannel.
Central data management – keep track of things
If you are an e-commerce retailer, you have long since been aware that your customers’ buying patterns and requirements have changed during the past years. Sales activities have been changed to meet these new requirements. Managing your inventory is a decisive step to ensure stock availability and delivery capacity – you simply need to know which goods are on stock and which have to be ordered. With unitop ERP Multichannel, you manage your inventory so that the right amount of goods is available at the right time. Use our software solution to optimize your warehouse management, reduce inventory, and avoid idle time.
Handling customer complaints or damaged goods is just as important as controlling orders per container. If one of your items is out of stock, you can easily insert a substitute item in unitop ERP Multichannel.
unitop is so well-engineered that it reflects the processes in your industry in standard functions like no other ERP software for e-commerce and multichannel trade. This high level of standardization accelerates the implementation and supports a stable continuous operation, easy updating and maintenance and low-cost Cloud hosting, if needed. It goes without saying that unitop can easily be adapted to your individual requirements if desired.
Current data like the number of items in the inventory and their prices is especially important in the e-commerce sector. Our ERP solution unitop ERP Multichannel offers numerous connections to marketplaces, online shops, partners, and payment providers to provide you with such data. Our customers use the following interfaces:
- online shops (Magento, Intershop, xt:commerce, Shopware, and many others)
- marketplaces (Amazon, eBay, idealo, Rakuten, etc.)
- individual online shops
- connections to payment providers (Heidelpay, Payone, PayPal, Saferpay, Wirecard, etc.)
As you conduct your day-to-day business completely from unitop, you and your employees always have access to all relevant data and data sources in your business – anywhere in the world and with any device. Interfaces and sources of error disappear, thus creating transparency: you save time and money – thanks to unitop, the software for e-commerce.
The more focused the information available to you, the more successful the measures based on it. We focus on the role personalization of Microsoft Dynamics 365 Business Central (formerly Navision) to improve your productivity and decision-making and further simplify the use of unitop. This ensures that you only see the information that you actually need in your day-to-day business in your ERP software interface. It looks familiar and is easy to use thanks to the look and feel of Microsoft.
GOB: a strong partner. We look back on more than 1,000 international and national projects that have been implemented successfully. These experiences are reflected in the development of our unitop solutions. As a result, we offer our customers a wide range of functionality and extensive knowledge of various industry sectors.