Offer your goods across multiple sales channels as a multichannel distributor. Therefore, your customers are used to being able to access your product range at any time - in different places, at different times and via different media. A demand-orientated product design and pricing policy are just as important for your competitiveness as the continuous monitoring of your stock to ensure that it is up-to-date and the maintenance of your customer data.
As a multichannel distributor you already know that the shopping behaviour of your customers has changed and you have focused your sales activities on this. The maintenance of your stock is crucial to ensure product availability and delivery reliability - after all, you need to know which items are in stock or which may need to be reordered.
The handling of complaints or damaged goods is just as important as the controlling of framework agreements. If an item is out of stock, you can create a replacement item in your multichannel software.
A well-engineered Customer Relationship Management system helps you to identify your customers' needs and meet their expectations.
You will optimise your marketing strategy, stock holding and customer relationship management with unitop ERP Multichannel software - all from within just one application. It is continuously being further developed by Microsoft and GOB and is available internationally. It is suitable for any size of business and any form of warehousing and logistics thanks to its scalable design.