Increasing product diversity, shortening product cycles and consideration of individual customer requirements are confronting trade, in particular, with ever greater challenges. Especially the large number of item variants, i.e. different sizes, colours and models, requires efficient management of very large data volumes. This also involves requirements on the software used. Keeping track is crucial – starting from the supplier to the distribution channel through to the customer.

An additional factor is the challenges posed by the exponential increase in e-commerce trade. One of these challenges is the increase in the rate of complaints and returns. Complaints need to be accepted and processed. Replacement orders, exchange deliveries or returning complaints to the suppliers in question pose numerous challenges to trading companies.

The current organizational processes can frequently no longer be modelled in a manner that satisfies requirements using IT systems and software solutions that are usually several years old. The corollary of this is that most software solutions can no longer cope with the increasing data volumes. Many companies come to terms with this situation – to the detriment of efficiency.

All the functions that you require - in one place!

We see it as our task to find concepts and solutions to suit your individual situation. In this respect, we can look back on 50 years of industry experience and the realization of 1,000 ERP implementations.

Our industry solution unitop ERP Trade combines all the functions that you require to model your complex tasks and processes.

Document management

Substantially reduce your employees' search times by using document management in your software for the transaction-based storage of internal and external documents, such as e-mails, incoming mail or complaint documents.

Returns management

The related documents (credit note, replacement delivery, complaint to suppliers, etc.) can be initiated directly via the process in your mail order software. Reasons for returns classify the respective processes and enable you to evaluate the reasons and frequencies.

Item Cockpit

You have quick and easy access to all relevant information for an item in the item cockpit of your software - Would you like to visualise your items with photos? You can do this easily using the drag & drop function.

Web shop integration

Web shops and online marketplaces can be connected to multichannel software via standard interfaces or operated directly from Microsoft Dynamics NAV. You can maintain the entire set-up and logic of a web shop and online marketplace in Microsoft Dynamics NAV.

Warehousing

Support all standard processes in your business via the warehouse management system in your warehouse management software: from goods receipt, warehousing and picking through to goods issue.

EDI

Your mail order software unitop enables you to exchange data with your business partners in EDIFACT format. You can perform the mapping between the Microsoft Dynamics NAV user data and the data exchange tables yourself.

We offer software solutions for the following industries:

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of satisfied customers:

unitop ERP Mail Order's shipping tool enables us to create shipping instructions simply and directly from within orders. Thanks to the tracking ID, access to information is extremely high.


Ewald Theel, Head of IT at kwb tools GmbH

unitop has enabled us to optimize our shipping department. It has cut processing time for shipping orders by 85%!


Beate Schulz, Head of Shipping, Willy Heckmann GmbH & Co

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Christian Blenkers
Phone: +49 2151 349-1151
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Trade